RWL Newsletter #65
Greetings from the University of New Hampshire! I'm a day late in getting this newsletter out because yesterday the College of Health and Human Services and the Department of Health Management and Policy co-hosted an American College of Healthcare Executives continuing education event with the Northern New England Association of Healthcare Executives at UNH. The event was called "Shaping the Future: Leadership and Public Policy in Health Care". It was our second year doing this, and I'm hoping it will become an annual event. We had about 100 participants from the community, as well as students, faculty, and staff. Big thanks to my partner in crime, Callie Carr for all her work in getting the event together. It was a great opportunity for our students to interact with their professional community.
Anyway, here are this week's suggestions, a day late, but hopefully not a dollar short!
Read
What: HBR, Bureaucracy Is Keeping Health Care from Getting Better, Kenneth T. Segel
https://hbr.org/2017/10/bureaucracy-is-keeping-health-care-from-getting-better
Why: My observation about bureaucracy is it is valuable, but can get out of control easily. Even Thedacare (talked about in the article) ironically experienced the bureaucratization of their own Lean efforts. I think one piece of the puzzle is our desire for safety, and the type 1/type 2 error problem. The more you squeeze out the possibility of making an error, the more you increase the possibility of not providing necessary care. The two are interlinked. It's possible to provide safe care, but there are always trade offs. Always something to think about.
Watch
What: TEDxMaastricht, "Patient Satisfaction or Patient Experience ?", Fred Lee
https://ed.ted.com/on/faSfHvFZ
Why: I think this video fits well with the HBR article. What it takes to make someone perfectly satisfied with a service "comes from the heart" - it can't be scripted or standardized. Can compassion be bureaucratized? I do think it can be taught or at least improved on. (This video was a student recommendation, but I have misplaced my note about which one, so I am not able to give credit.)
Listen
What: Career Talk, How To Leverage LinkedIn While Job Hunting (11 minutes)
https://www.stitcher.com/podcast/stephanie-dennis/career-talk-straight-up-no-chaser/e/51588293
Why: You have to listen to this podcast. At least the first 3 minutes. There is a very cool tip about a new feature in LinkedIn where you can flip a toggle button to announce to recruiters that you are actively looking for opportunities. Apparently you have to have recruiter-level LinkedIn account, and it blocks you current employer from seeing the toggle (not sure what that is worth). I'm going to show this to all my students.
Thanks for reading and see you next week! If you come across any interesting stories, won't you send them my way? I'd love to hear what you think of these suggestions, and I'd love to get suggestions from you. Feel free to drop me a line by e-mail, or you can tweet to me at @bonicatalent .
Also, if you find these links interesting, won’t you tell a friend? They can subscribe here: https://tinyletter.com/markbonica
Have a great weekend coming up and do amazing things!
Mark
Mark J. Bonica, Ph.D., MBA, MS
Assistant Professor
Department of Health Management and Policy
University of New Hampshire
(603) 862-0598
mark.bonica@unh.edu
Health Leader Forge Podcast: http://healthleaderforge.org
Twitter: @bonicatalent
"I know of no more encouraging fact than the unquestionable ability of man to elevate his life by a conscious endeavor." - Henry David Thoreau