RWL Newsletter #38
Greetings from Durham! I'm just back from Chicago where I was attending the 60th Congress of the American College of Healthcare Executives! It was a bit like old home week, catching up with many of you who read this newsletter, and many others who should be reading this newsletter, but haven't gotten around to it yet. The picture above is from the other night when I had the chance to get dinner and watch a great jazz band at Andy's Jazz Club with an old friend. Great place - definitely worth checking out if you're in the Windy City.
Read
What: from Vitalworklife, Conflicts Among Physicians And Staff: The High Cost Of Not Getting Along
http://vitalworklife.com/blog/2012/06/06/conflicts-among-physicians-and-staff-the-high-cost-of-not-getting-along/
Why: I had the unique opportunity to Skype in to my class (the students voted to hold class even though I was in Chicago) and listen while Erin and Jason presented on dealing with the cultural conflict between providers and administrators. I liked this article's focus on getting to the root cause of conflict, since root cause analysis is something anyone involved in quality will understand - including both providers and administrators.
Watch
What: TED Talk, David Logan: Tribal leadership
http://www.ted.com/talks/david_logan_on_tribal_leadership
Why: I saw Halee Fischer-Wright, one of David Logan's co-authors of Tribal Leadership and the CEO of MGMA, speak while I was at Congress. Her talk inspired me to order the book even while she was talking. I started reading it last night when I got home and I am really excited about it. I think it provides a simple but meaningful 5-stage structure about organizational culture that really resonated with me. One comment, from the talk, "Culture makes people dumb." I concur. I unfortunately have spent a lot of time in Stage 2 organizations, and participated a fair amount in Stage 3 behavior. It wasn't until I was at Army-Baylor that I really felt like I was in a Stage 4 or Stage 5 organization. I encourage you to check out this video and get the book.
Listen
What: The McKinsey Podcast, Facing up to digital disruption: Reinventing the core with bold business strategy
http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/facing-up-to-digital-disruption-reinventing-the-core-with-bold-business-strategy
Why: Healthcare is not immune to the digital revolution. We've had a lot of impact on B2B with digital, but B2C is being nibbled at as well. In case you are not familiar with McKinsey, they are a global business strategy consultancy. Think about all the consumer apps that are transforming the way individuals think about and access health. We're at the early stages, but it's going to take off. Old line taxi companies have been fighting ride sharing apps, but there's no turning back the tide. Same with healthcare. A lot of primary care can be done via Skype or Facetime, and certainly mental health. Digital is going to disrupt healthcare. And like most disruptions, it comes in at the low end of the system - which would be, in this case, primary care and mental health - but it will eventually hit everyone.
That's it for this week!
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I'd love to hear what you think of these suggestions, and I'd love to get suggestions from you. Feel free to drop me a line by e-mail, or you can tweet to me at @bonicatalent .
Thanks for reading and see you next week!
Mark
Mark J. Bonica, Ph.D., MBA, MS
Assistant Professor
Department of Health Management and Policy
University of New Hampshire
(603) 862-0598
mark.bonica@unh.edu
Health Leader Forge Podcast: http://healthleaderforge.org
Twitter: @bonicatalent
"I know of no more encouraging fact than the unquestionable ability of man to elevate his life by a conscious endeavor." - Henry David Thoreau